Return Policy

Last updated December 10, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.

If you just don't like the items you received, ordered a wrong item or want an exchange, please return the package at your own return cost, and email us your return tracking number. We will refund your money when we receive the return in good condition.

RETURN PROCESS

To return an item, please email customer service at support@huntingdoor.com with your order number first. After receiving a confirmation, place the item securely in its original packaging, and mail your return to one of the following addresses:

Our Warehouse Address (Primary)

Dai Yunpeng
Water treatment factory
Biyun Road
Zhengzhou, Henan 450000
China
Tel: +86-0371-55656128

Our Office Address (Alternative)

Brian Cheng
Henan IRQ Network Technology Co.,Ltd
Xing Hua North Street
No. 18 ShengShi JingWei B5522
Erqi Qu
Zhengzhou, Henan 450000
China
Tel.: +86-155-1719-3927

If you ordered a wrong item or just don't like the item, you will be responsible for all return shipping charges. Please return the package within thirty (30) days of the delivery date, and email us your return tracking number. All returned items must be in new and unused condition, with all original tags and labels attached. We will refund your original order amount in seven (7) business days after we receive your returned package.

If the item arrives damaged or defective, we will pay all return shipping charges. Please return the package within thirty (30) days of the delivery date, and email us your return tracking number and billing receipt for the refund of return shipping cost. We will refund your original order amount and return shipping cost in seven (7) business days after we receive your return package. The return shipping cost will be refunded through the same payment method of your order.

We strongly recommend that you use a track-able method to mail your return for convenience.

You can still return the item when it has not been used yet after thirty (30) days but within sixty (60) days of the delivery date. Please note that a 5% restocking fee will be charged.

You can not return any items after thirty (30) days of the delivery date.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your billing account. We will notify you by email when your return has been processed. See more at our refund policy.

EXCEPTIONS

The following items cannot be returned or exchanged: 

•     With more than 10% discounts and delivered in good condition
•     Promotion items delivered in good condition are FINAL SALE and cannot be returned
•     After thirty (30) days of the delivery date

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
Tel: +86-155-1719-3927 
E-mail: support@huntingdoor.com