Last updated December 10, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
If you just don't like the items you received, ordered a wrong item or want an exchange, please return the package at your own return cost, and email us your return tracking number. We will refund your money when we receive the return in good condition.
To return an item, please email customer service at email@example.com with your order number first. After receiving a confirmation, place the item securely in its original packaging, and mail your return to one of the following addresses:
Our Warehouse Address (Primary)
Water treatment factory
Zhengzhou, Henan 450000
Our Office Address (Alternative)
Henan IRQ Network Technology Co.,Ltd
Xing Hua North Street
No. 18 ShengShi JingWei B5522
Zhengzhou, Henan 450000
If you ordered a wrong item or just don't like the item, you will be responsible for all return shipping charges. Please return the package within thirty (30) days of the delivery date, and email us your return tracking number. All returned items must be in new and unused condition, with all original tags and labels attached. We will refund your original order amount in seven (7) business days after we receive your returned package.
If the item arrives damaged or defective, we will pay all return shipping charges. Please return the package within thirty (30) days of the delivery date, and email us your return tracking number and billing receipt for the refund of return shipping cost. We will refund your original order amount and return shipping cost in seven (7) business days after we receive your return package. The return shipping cost will be refunded through the same payment method of your order.
We strongly recommend that you use a track-able method to mail your return for convenience.
You can still return the item when it has not been used yet after thirty (30) days but within sixty (60) days of the delivery date. Please note that a 5% restocking fee will be charged.
You can not return any items after thirty (30) days of the delivery date.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your billing account. We will notify you by email when your return has been processed. See more at our refund policy.
The following items cannot be returned or exchanged:
- With more than 10% discounts and delivered in good condition
- Promotion items delivered in good condition are FINAL SALE and cannot be returned
- After thirty (30) days of the delivery date
If you have any questions concerning our return policy, please contact us at:
Ordered a dozen target/hunting arrows/heads - product are very good value for the price, particularly like the hunting heads, and it all arrived within about a week of ordering. Great service.
Has not had discoloration, so that's a win
Great fast service. Product well packaged and suitable for task
Have nothing but good things to say about the value of this bow and the fantastic customer service. Will definitely be a customer again. Thanks
Very happy with this company good service 👍
Perfect product for my kumdo archery practice.
Product as described, fast delivery
Thanks for the prompt response to this order
Their customer is unbelievable, one I've never seen. It was amazing. They responded quickly, and were extremely helpful. They were extremely nice and were just overall excellent customer service. Their products are solid good quality. Overall, 5/5 stars
Works- good, hits- painfull
I have always had excellent customer service from this supplier thank you to Brian and staff 😀
All was good with the order, the only issue was my last order of arrows. Something had stabed through the box and slightly damaged 2 of the quivers.
Nothing to do with you obviously the carrier.
But otherwise i love it all.
You guys have awesome products thank you
Brian was so helpful and thoughtful throughout the whole thing, confirmed the whole thing and even included one extra string with different specs, the strings are good quality strings made with perfection, definitely recommend ordering here, no doubt they will provide an awesome service
Brought both medium and small for my partner and I
Looks and feels great
Haven't done archery for many years. Always remember how much fun it was. This archery set is great 👍 perfect for beginners.